Refund & Cancellation Policy
Cancellations:
- Order Adjustment Timeframe: You have the flexibility to modify or cancel your order within 6 hours of placing it. This window allows us to efficiently process and ship orders.
- Process for Modifying or Canceling Orders: To modify or cancel your order, please get in touch with our customer support team promptly. You can reach us at support@sualoja.com. Kindly provide your order number and relevant details to ensure quick and accurate processing.
- Shipped Orders: If your order has already been shipped, we are unable to cancel it directly. In this case, we kindly request that you receive the package as scheduled, and you can refer to our return and exchange policy for further assistance.
Refunds:
- To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know, and we will provide a return address and offer a replacement or refund, as per your preference.
- If you are unsatisfied with your order, please contact our support, and we will do our best to assist you.
- Customers will be responsible for paying return shipping costs.
We do not issue a refund if:
- Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
- You can submit refund requests within 14 days after the guaranteed period for delivery (44 days) has expired. You can do it by sending a message to contact@housemixstore.com
Returns & Exchanges Policy
Returns and Exchanges:
Our return and exchange policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.
Eligibility for a Return or Exchange:
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A receipt or proof of purchase is required to complete your return or exchange.
Refunds (if applicable):
Once we receive and inspect your returned item, we will send you an email to confirm the receipt. We will also notify you regarding the approval or rejection of your refund.
If your return is approved, your refund will be processed, and the amount will be credited to your original method of payment within a specific number of days.
Late or Missing Refunds (if applicable):
If you haven't received your refund, please check your bank account first.
Contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank; there might be some processing time before a refund is posted.
If you've completed all of these steps and still haven't received your refund, please contact us at support@yourshop.com.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at contact@housemixstore.com, and we will get in touch with you promptly.
Shipping:
To initiate a return or exchange, send us an email at contact@housemixstore.com, and we will provide you with shipping details.
You will be responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable.
The time it takes for your exchanged product to reach you may vary depending on your location.
If you are returning an item valued at over $100, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the safe receipt of your returned item.